The Bosshardt Way
Our guiding fundamentals are a roadmap for how we work with our customers, how we work with each other, how we work, and how we carry ourselves in our community. Values are inspirational, but behaviors are the real essence of a company’s culture. These behaviors when taken together define The Bosshardt Way!
HOW WE WORK WITH OUR CUSTOMERs
We are the guides. The customer is the hero of their story and we serve as their guides. Bosshardt agents are trusted advisors who support our customers while navigating the steps to progress to a successful real estate closing.
We understand our customers’ goals. We strive to understand and learn from our customers. We never assume to know all the answers. We always ask.
We check our egos at the door. We don’t let ego or personal agenda get in the way of doing what’s best for our customers. At Bosshardt, we make sure every decision is based on advancing the customers’ goals. When we succeed, our customers succeed.
We live our mission. We make complex things simple and build strong relationships along the way. We never lose sight of Bosshardt’s core values of excellence, integrity, and community.
We deliver memorable customer experiences. We know it’s the little things as well as the big things that wow our customers. Mere customer satisfaction is for lesser companies. We work boldly to do the unexpected and create extraordinary customer experiences.
HOW WE WORK WITH EACH OTHER
We practice blameless problem solving. There is always a way to get it done and we solve problems. Bosshardt agents don’t dwell on the things we can’t change; we overcome obstacles, find solutions and deliver valuable results. We are problem solvers.
We collaborate and share experiences. We collaborate whenever possible. We are determined to go above and beyond to help our colleagues succeed because we know that we all work better as a team. This is how we lead.
We embrace differences. We all deserve to be seen and heard and it’s important that everyone feels welcome and wants to be a part of Bosshardt’s culture. We work like crazy to listen, show compassion, and make sure everyone feels respected.
We recognize & celebrate wins. We celebrate success and bring everyone along. Bosshardt fosters an environment that frequently provides positive feedback and recognizes the achievements of others. This infuses the company with positivity and drives success.
We create BIG FUN. The work we do is serious, but we don’t take ourselves too seriously. We get a lot done and we have fun along the way.
HOW WE WORK
We always do the right thing. We demonstrate an unwavering commitment to doing the right thing in every action we take and in every decision we make – even when it’s hard. If we make a mistake, we own up to it and make it right.
We strive for excellence. We are constantly evaluating every aspect of our job and setting higher standards. Each transaction is an opportunity to learn and we eagerly accept feedback so that we can grow professionally.
We demonstrate mastery of our profession. Bosshardt takes training and coaching seriously, and we champion excellence through unmatched support. We seek expert advice both within and outside of our company, and we consistently apply skill, knowledge and real estate expertise to help customers reach their goals.
We are fanatics about response time. Time is a valuable resource, especially when it comes to real estate. Bosshardt agents move the needle by responding quickly. We know that rapid response is one of the easiest and best ways to stand out from the crowd and support both our customers and our colleagues.
We follow up on everything. We value the trust our customers have invested in us. To that end, Bosshardt agents take responsibility and follow up to make sure tasks get completed.
OUR BEHAVIORS
We are engaged. We know showing up is important and engagement is essential. At Bosshardt, we are genuinely involved, we take initiative, and we are enthusiastic about our profession, our customers, and our community.
We are innovative. We always respond to challenges with integrity and intention. We believe in the power of innovation and we work hard to anticipate the future needs of our customers and stay focused on solutions that align with their goals.
We honor our commitments and are accountable. We earn trust and inspire excellence by doing what we say we will do. We strive to be impeccable with our words, and take responsibility for our actions and results.
We practice gratitude. At Bosshardt, we cultivate an attitude of gratitude. We recognize the value that each person contributes and express gratitude to positively impact ourselves as well as our colleagues and customers.
We pay it forward. Service is in our DNA. We treat people with respect and generosity, and we always try to do good things for others. We are committed to making the world better through positive actions and contributions.
